Privacy Policy

Maid4U Cleaning Services

Last Updated: February 2026

Introduction

Maid4U Cleaning Services is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.

This policy applies only to our website. If you leave via a link, you will be subject to the privacy policy of that website provider. We have no control over third-party policies and encourage you to review them before submitting any personal data.

1. Information We Collect

We may collect and process the following categories of personal information:

•       Contact information such as your name, email address, and phone number provided when booking or registering

•       Information submitted through website forms, service requests, or customer support inquiries

•       Survey responses used for research and service improvement purposes

•       Correspondence records when you contact us by email, phone, or text

•       Technical data including your IP address, browser type, operating system, and browsing behaviour on our site

2. Cookies & Tracking Practices

We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us understand how visitors interact with our site and allow us to present content in the most effective manner for you and your device.

We collect statistical data about browsing actions and patterns, which does not identify any individual and is not shared with third-party advertisers in a personally identifiable form.

You may refuse cookies by adjusting your browser settings. However, doing so may limit access to certain parts of our website. Unless you disable cookies in your browser settings, our system will issue cookies when you access our website.

3. SMS / Text Message Opt-In

How We Collect Your Consent

When you provide your mobile phone number through our website booking form, service inquiry form, or any other point of collection, you will be presented with a clear opt-in mechanism to receive SMS communications from Maid4U Cleaning Services. Consent to receive SMS messages is not a condition of purchasing or using our services.

What You Are Opting Into

By opting in to SMS communications, you consent to receive text messages from Maid4U Cleaning Services for the following purposes:

•       Appointment confirmations, reminders, and scheduling changes

•       Service arrival notifications and real-time status updates

•       Payment authorization confirmations and receipts

•       Cancellation and rescheduling alerts

•       Responses to customer support inquiries

•       Occasional promotional offers and service announcements

How to Opt Out

You may withdraw your consent and opt out of SMS communications at any time by replying STOP to any text message you receive from us. You will receive one final confirmation message and no further SMS messages will be sent. To resubscribe at any time, reply START or contact us directly. For assistance, reply HELP to any of our messages.

Message Frequency & Rates

Message frequency will vary based on your service schedule and account activity. Message and data rates may apply. These charges are applied by your mobile carrier and are not controlled by Maid4U Cleaning Services.

Carrier Disclaimer

Maid4U Cleaning Services is not responsible for any delays or failures in SMS message delivery. Delivery is subject to your mobile network operator's coverage and policies. Mobile carriers are not liable for delayed or undelivered messages.

Mobile Information Sharing

No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors who directly support our services (such as customer service platforms), solely for the purpose of delivering those services. All other use case categories exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties under any circumstances.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

•       To present website content in the most effective manner for you and your device

•       To provide you with the services you have requested and to manage your account

•       To send appointment reminders, service updates, and relevant communications where you have consented

•       To carry out our obligations arising from any service agreements between you and us

•       To allow you to participate in interactive features of our website

•       To notify you about changes to our services or this Privacy Policy

•       To comply with applicable laws and regulations

5. Data Security and Handling

Personally identifiable information collected by Maid4U Cleaning Services is securely stored and is not accessible to unauthorized third parties or employees without a need to know. All payment transactions are encrypted using industry-standard security protocols.

Where you have been given (or have chosen) a password to access certain parts of our site, you are responsible for keeping that password confidential. We ask that you do not share your password with anyone.

While we take every reasonable step to protect your personal data, no data transmission over the internet can be guaranteed as completely secure. We will notify you promptly of any data breaches that may affect your rights.

6. Your Rights

You have the following rights regarding your personal data:

•       The right to access the personal information we hold about you

•       The right to request correction of inaccurate or incomplete information

•       The right to request deletion of your personal data, subject to any legal obligations we may have to retain it

•       The right to withdraw consent to marketing communications or SMS messages at any time

•       The right to object to the processing of your data for marketing purposes

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Our website may contain links to partner, advertiser, or affiliate websites. These sites operate their own privacy policies, and we accept no responsibility or liability for those policies. Please review them before submitting any personal data to those sites.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Where appropriate, we will notify you by email. We encourage you to review this page regularly to stay informed of how we are protecting your information.

8. Your Consent

By using our website and submitting your contact information, you indicate your agreement to this Privacy Policy. If you do not agree with this policy, please refrain from using our website or submitting your personal information.

All usage rights are owned, reserved, and controlled by Maid4U Cleaning Services.